General Questions
What is Aurea Via ?
Aurea Via delivers a secure advanced Payment Gateway Solution, integral to the infrastructure of numerous industries. Functioning as a single access point to global markets, the Aurea Via Platform connects clients, merchants, and financial institutions seamlessly.
On-boarding Process of Aurea Via
Fill out the documents available on www.aureavia.com/documentation, and send them along with the requested documents to register@aureavia.com
Once your onboarding is complete, you will receive your onboarding confirmation email which would include your username, email address and your temporary password needed to login.
Which documents are needed to sign up?
Please visit www.aureavia.com/documentation for all required documents.
Processing Currency & PCI DSS Compliance
What is PCI DSS compliance and to whom does it apply?
The PCI DSS (Payment Card Industry Data Security Standard) is a set of security protocols to protect consumer credit card data and prevent fraud. All organizations, regardless of size, handling credit, debit, or prepaid card information from major card networks like American Express, Discover, JCB, MasterCard, and Visa, must comply with PCI standards.
What types of cards are currently acceptable?
We currently accept Visa and Mastercard only.
Merchant Questions
How much time does onboarding take?
Once you send your application with the full documents to register@aureavia.com, the team will assess your application. If accepted, onboarding will be done within 48 hours. Your account will be put on TEST mode initially.
Why might my application take longer than usual?
1) The submitted documents are not valid.
2) Additional information regarding your business nature, website, or other documents may be needed.
3) Applications might be subject to a special approval process for different types of businesses.
Your account manager will keep you regularly updated on the status of your application. If you have any concerns, please contact customersupport@aureavia.com.
Trouble signing in?
If you tried signing in using the credentials shared via your onboarding confirmation email, please contact our support team for help. Use the email address you signed up with to help us locate your account more easily.
What is the minimum/maximum transaction amount?
The minimum amount is 5 USD and the maximum amount is 2,000 USD per transaction.
What is the MCC on a MID?
Merchant Category Codes (MCCs) are standardized codes used to categorize merchants based on their transaction activities. The MCC on a MID will vary according to each merchant
What is the velocity limit?
The velocity limit for customer transactions per card is as follows:
- 5 transactions daily
- 20 transactions weekly
- 60 transactions monthly
Are there any restrictions on FTD?
Yes, the restricted amounts start at 250 USD.
Do you provide refunds via API?
We provide the option to request refunds via your dashboard.
Payout Questions
When should I expect a settlement payout?
Settlement payouts are processed on a T+7 basis, which means they occur seven days after the transaction. We conduct settlements weekly, with payouts being processed every Tuesday. Please note that the initial settlement will be paid in arrears, resulting in a 14-day period before the first payment is made to the merchant.
Why is there a discrepancy between my settlement payout and my dashboard?
How to handle disputes?
Each card network has its own structured process for handling disputes between cardholders and merchants. Merchants can either contest the dispute by providing evidence to the card issuer or opt to accept the dispute without challenging it. The card issuer will then make a final decision based on the evidence submitted.
Upon receiving a dispute, you need to decide whether to challenge it. Review the dispute and the claim in your Dashboard to determine if you believe the dispute is valid from your customer's perspective. Additionally, assess if you have sufficient evidence to counter the dispute. Based on these considerations, decide whether to challenge it. If you choose not to challenge, you can either ignore the dispute or explicitly accept it. Aurea Via does not influence the dispute decision.
Why was my transaction declined?
You can check the reason for the decline by referring to your merchant dashboard. Click the "Detail" button next to the specific transaction to see the detailed reason for rejection. For further assistance, you may also contact : customersupport@aureavia.com
Why is my refund request taking so long?
All refunds will be processed on a regular weekly cycle, every Monday.
Blocked Countries / Regions
| Country | Code | Country | Code |
|---|---|---|---|
| Cuba | CU | Iran | IR |
| North Korea | KP | Syria | SY |
| Russia | RU | Belarus | BY |
| Venezuela | VE | Sudan | SD |
| Crimea (Ukraine) | UA-43 | South Sudan | SS |