Each card network has its own structured process for handling disputes between cardholders and merchants. Merchants can either contest the dispute by providing evidence to the card issuer or opt to accept the dispute without challenging it. The card issuer will then make a final decision based on the evidence submitted.
Upon receiving a dispute, you need to decide whether to challenge it. Review the dispute and the claim in your Dashboard to determine if you believe the dispute is valid from your customer's perspective. Additionally, assess if you have sufficient evidence to counter the dispute. Based on these considerations, decide whether to challenge it. If you choose not to challenge, you can either ignore the dispute or explicitly accept it. Aurea Via does not influence the dispute decision.