General Questions

• On-boarding Process of Aurea Via
• Which documents are needed to sign up?
• What is PCI DSS compliance and to whom does it apply?
• What types of cards are currently acceptance?
• Do you provide refunds via API?
• Are there any restrictions on FTD?
• What is the velocity limit?
• What is the MCC on a MID?
• What is the minimum/maximum transaction amount?
• Why might my application take longer than usual?
• Trouble signing in?
• How much time does onboarding take?
• When should I expect a settlement payout?
• Why is there a discrepancy between my settlement payout and my dashboard?
• How to handle disputes?
• Why was my transaction declined?
• Why is my refund request taking so long?